FAQ

Frequently Asked Questions

Please reach out to us here: Contact Form if you cannot find an answer to your question.

What is a MOC set?

MOC stands for My Own Creation. MOCs are not official sets, rather they are designed and built by fans.
On the one side you have the building blocks to (re)make all kinds of wonderful creations and on the other, fans can use their creativity to design and build unique and individual MOC sets.

Does a MOC set come with all the accessories?

Unfortunately all of the MOC sets do not come with accessories as many of these are not available for purchase in China.
Some examples of items that are not included are: Stickers, Printed parts, Minifigures, Weapons, Animals, food, etc…

Why are some colors or parts different to the MOC instructions?

Unfortunately not all bricks are produced in every single color in China so our distributor has come up with a best fit solution to ensure
that building your MOC is possible and remains fun.

How do I get the instructions for a MOC Set?

Once the MOC has been purchased please goto your Accounts page ->  My Downloads, there you will find the link to the instructions.

After purchasing 1 or more items, when will they arrive?

If buying items from our warehouse in China you can expect delivery of your purchased goods in approx. 10 – 20 working days. If buying items from our warehouse in Europe you can expect delivery of your purchased items in approx. 3 – 5 working days.
For MOC Sets please allow 5-7 working days to process and sort the order / bricks after confirmation of payment
**Please note that these are approximate delivery times which can vary as we have no control over the carrier**

Will I be required to pay import taxes and duties on items that I purchased?

No, there will be no additional costs once your items have been purchased and paid for.

How do I track my Parcel?

There are many websites that allow you to track your parcel, we recommend the following:
https://www.aftership.com/

What do I do if I have not received my Parcel?

Do not worry, please get in touch with us via our Contact Form so that we can look into the issue and get your item replaced asap

I have received my Item but it is damaged or incomplete, what do I do now?

Please get in contact with us asap, we will organise a replacement or get you those missing pieces

Can I simply return an item that I no longer want?

Yes you may return an unwanted item that was purchased from us.
Please be aware that a return is possible for a maxium of 30 days after the date of purchase and the item must be in its original condition and unopened.
MOC Sets are subject to partial refunds only*
The buyer is responsible for all return shipping costs.
Get in touch with us via our Contact Form arrange a return
*Please refer to our Refunds & Returns policy for detailed information 


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